We Make Remote Work Remarkable • TopTalent from LatAm
Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.
We need an English-fluent Customer Relations Specialist, based in Latin America, available to work remotely.
We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.
Are you the one we are looking for?
Responsibilities:
- Learn about the client app.
- Learn about event-based traceability.
- Learn about the client onboarding processes.
- Setup client accounts.
- Support clients through onboarding.
- Implement the basics of event-based traceability for new clients.
- Lead clients of various sizes through detailed problem-solving.
- Develop and maintain client relationships.
- Staff the client's support inbox.
- Quickly respond to client needs and requests.
- Assist with quality assurance in the client app.
- Troubleshoot basic issues that arise with clients.
- Report issues within the company to the Development and Customer Success teams.
- Collaborate with team members to ensure a holistic positive client environment.
- Document projects to build a comprehensive client knowledge ecosystem.
- Maintain and edit support documentation.
- Streamline company usability in collaboration with the Customer Success team.
- Identify opportunities for process improvement and automation.
- Attend Customer Success and All-Hands meetings.
Requirements:
- 4+ years of experience managing multiple projects and client relationships.
- Excellent written and verbal English.
- Experience with Slack, Google Workspace, MS Office, WhatsApp, HelpScout, and Azure AD.
- Experience with B2B clients is mandatory.
- Highly organized and detail-oriented.
- Self-starter with strong motivation.
- Trustworthy with sensitive information.
- Experience with remote work.
- Experience learning new skills and teaching others.
- Experience learning new technologies.
- Experience working with English-speaking clients.
- Fluency in multiple languages (Chinese, French, Japanese, Malay, or Thai) is a strong plus.
Compensation:
- The Salary range offered for this position varies from (USD) $1,500 - $3,000 per month, depending on seniority and skillset.
- This client usually hires for an initial trial period of 4-6 weeks, which may be proposed as part-time.
- If agreed to a part-time for the trial period, the compensation will be proportional to the full-time expectation.
- This position is for an independent contractor, through a payroll platform.
- The talent will work REMOTELY allocated at our client.
Here are the steps for this process:
Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.
Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.
Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.
Thank you!
