We Make Remote Work Remarkable • TopTalent from LatAm
Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.
We need an English-fluent Customer Success Manager, based in Latin America, available to work remotely.
We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.
Are you the one we are looking for?
Responsibilities:
- Client Support: You will be the primary point of contact for all client communications and provide Tier 1 support.
- Strengthening Client Relationships: Through onboarding and Quarterly Business Reviews, you will foster enduring relationships with brands and agencies - helping them realize the full potential of Intentwise Ad Optimizer, Intentwise Analytics Cloud, and Intentwise Explore (AMC).
- Collaborate with Sales, Product, and Engineering teams to address and resolve issues, ensuring seamless operations for our clients.
- Product Updates and Roadmap Communication: Your role includes educating clients about the Company's roadmap and offering insights into upcoming developments that can further enhance their strategies.
- Onboarding and Training Sessions: You will lead onboarding sessions for new and existing clients, understanding their goals and ensuring they are well-versed in extracting maximum value from our suite of tools.
- Project Management: Oversee and manage projects, maintain consistent follow-ups, and facilitate task coordination to address customer requests efficiently.
- Industry Expertise: Staying at the forefront of Amazon and marketplace domain advancements, such as new APIs, updates to ads, and other relevant and up-to-date insights.
Requirements:
- Bachelor's degree in Business or related field.
- 3+ years of work experience in Customer Success.
- 3+ years of Amazon Ads or Walmart Advertising experience.
- 3+ years of Client Relationship Management.
- Extensive experience in project management is essential.
- Experience with ClickUp (preferable), Asana or Monday.
- Exceptional client management and communication skills.
- 1+ years of Intentwise or other similar advertising software experience is a plus.
- Proficient in English.
- A minimum of 6 hours of time overlap with US Pacific Standard Time Zone is required.
Compensation:
- The Salary range offered for this position varies from (USD) $2,000 - $3,500 per month, depending on seniority and skillset.
- This position includes a 3-month trial period, with the possibility of extension to a long-term.
- This position is for an independent contractor, through a payroll platform.
- The talent will work REMOTELY allocated at our client.
Here are the steps for this process:
Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.
Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.
Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.
Thank you!
