We Make Remote Work Remarkable • TopTalent from LatAm
Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.
We need an English-fluent Client Success Representative, based in Latin America, available to work remotely.
We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.
Are you the one we are looking for?
Responsibilities:
- Act as the primary point of contact for clients, ensuring smooth onboarding and ongoing communication.
- Build and nurture strong client relationships by developing a deep understanding of their business goals, challenges, and success metrics.
- Proactively manage client communications, keeping them informed on progress, deliverables, and upcoming opportunities.
- Oversee project execution and service delivery, ensuring timelines, budgets, and quality standards are consistently met.
- Collaborate with internal teams (creative, development, strategy, operations) to deliver high-quality solutions that align with client expectations.
- Identify growth opportunities within accounts by recommending additional services, upselling, or cross-selling when relevant.
- Serve as the voice of the client internally, providing feedback to improve processes, offerings, and overall client experience.
- Monitor client satisfaction and retention, addressing risks early and ensuring a high level of engagement and trust.
Requirements:
- 1+ year of experience in customer success, account representative, client services, or customer-facing roles within a digital marketing or advertising agency (or closely related industry).
- Strong understanding of digital marketing channels, metrics, and best practices.
- Proficiency with marketing tools such as Google Analytics, Meta Business Suite, GoHighLevel, or similar.
- Exceptional communication, presentation, and interpersonal skills.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- A proactive, problem-solving mindset with a focus on delivering results.
Compensation:
- The Salary range offered for this position varies from (USD) $800 - $1,000 per month, depending on seniority and skillset.
- This position is for an independent contractor, through a payroll platform.
- The talent will work REMOTELY allocated at our client.
Here are the steps for this process:
Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.
Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.
Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.
Thank you!
